Contact Us
If you need help, our support team is ready to assist with questions, account-related issues, payment or verification queries, technical concerns and general feedback. Contact us for help with deposits, withdrawals, bonus questions or site access and we’ll respond promptly. You can reach the team by email, phone or live chat; we aim to resolve enquiries quickly and provide guidance on KYC checks and responsible gambling tools.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available; response within a few hours. Please have your account ID ready.) |
| General enquiries | [email protected] (corporate and general account queries) |
| Affiliate enquiries | [email protected] (partner programme enquiries and tracking) |
| Phone | +44 20 7946 0832 (calls answered Mon-Fri; voicemail and email support outside hours) |
| Working hours | Mon-Fri, 09:00-18:00 and live chat 24/7 |
Email Support
Email is our preferred way to handle detailed requests, account queries or cases that need documents or explanations. Please contact [email protected] with a clear subject line and include up-to-date contact details and any relevant account information. Providing full information up front helps us review your case faster and avoids unnecessary delays.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple account and payment questions are usually resolved quickly, while complex cases such as disputed transactions or thorough KYC checks may take longer to investigate. If we need extra time we’ll keep you informed and provide an expected timeframe for resolution.
Feedback
Your feedback matters. If you have suggestions, ideas or notice anything we could improve, please tell us. We review every message carefully and use feedback to refine the site, promotions and account tools to make your experience better. Send comments to [email protected] or use live chat and we aim to consider submissions promptly and act on practical improvements.