User Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you use Slots Muse. We take your privacy seriously and aim to be clear about what data we hold, why we need it and how you can manage your information. This page covers the main types of data we collect, how it is used, who we share it with and the rights available to you as a user in the United Kingdom.
Types of data we collect
Personal data
When you register or contact us we collect personal details such as your full name, date of birth, postal address, email address and phone number. We also collect identity documents and payment information where required to verify your identity and process transactions.
Technical data
We record technical information about your device and connection, including IP address, browser type, operating system, device identifiers and information collected through cookies and similar tracking technologies. This helps us provide a secure and functional service on desktop and mobile.
Transactional and activity data
We keep records of account activity and transactions such as deposits, withdrawals, wagers, game history and customer support interactions. Transactional records are used to operate your account, resolve queries and meet legal and anti-fraud obligations.
How we use your information
We use personal and technical data to create and administer your account, verify identity as part of KYC checks, process payments, detect and prevent fraud, respond to support requests and comply with legal obligations. With your consent we may also send marketing communications and personalised messages; you can withdraw consent at any time.
Data protection practices
We protect your information using industry standard measures such as encryption, access controls and secure storage. Access to personal data is restricted to staff and trusted service providers who need it to perform their roles. We also train our teams in data protection and monitor systems for unauthorised access.
Cookies and tracking technologies
We use cookies and similar tools to support essential functionality, improve site performance and provide analytics. Some cookies are set by third-party providers for analytics and advertising. You can manage cookie preferences through your browser settings or the cookie control options on our site.
Your rights
You have the right to request access to the personal data we hold about you, ask for corrections, request deletion in certain circumstances, restrict processing or object to particular uses. You may also request a copy of certain data in a portable format. Requests are subject to verification and any legal or fraud prevention requirements that may limit action.
Access, correction and deletion
To exercise your rights or ask about your data, contact us at [email protected]. We will verify your identity before fulfilling requests. In some cases we may need to retain information for legal or regulatory reasons, or to resolve disputes and prevent fraud.
Information sharing and third parties
We share data with service providers who support our operations, including payment processors, identity verification services, analytics providers and customer support partners. We may also disclose information when required by law, to prevent fraud or to protect our rights. Transfers outside the UK may occur and will be subject to appropriate safeguards.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified to your registered email address or highlighted on the site. Please check this page regularly to stay informed about how we handle your personal data.